Robert Headley's Experience:
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Phone Banker at Wells Fargo
March 2013 - Present | Sioux Falls, SDPhone Banker.
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Phone Banker at Wells Fargo
March 2013 - Present | Sioux Falls, SDPhone Banker
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Customer Service Representative at Esurance
March 2011 - January 2013 | Sioux Falls, SDCustomer Service Representative for Esurance - An Allstate company. I help Esurance customers with their requests or forward them to the appropriate departments.
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Loyalty representative at Qwest
January 2010 - January 2011I help Qwest customers with billing problems and suggest additional services that would make their user experience better. High Speed Internet, DirecTV and Verizon Wireless cell phone service.
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Loyalty representative at Qwest
January 2010 - January 2011I help Qwest customers with billing problems and suggest additional services that would make their user experience better. High Speed Internet, DirecTV and Verizon Wireless cell phone service.
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Director of Public Relations at opGames Inc
January 2001 - January 2010I handle Public Relations for Op Games LLC, a startup developing casual games for multiple platforms. I also do project management, recruitment and business communication and whatever else is needed that I am qualified to handle.
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Director of Public Relations at opGames Inc
January 2001 - January 2010I handle Public Relations for Op Games LLC, a startup developing casual games for multiple platforms. I also do project management, recruitment and business communication and whatever else is needed that I am qualified to handle.
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AppleCare representative at Affiliated Computer Services
March 2009 - June 2009I perform technical support for the Apple iphone and associated accessories.
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AppleCare representative at Affiliated Computer Services
March 2009 - June 2009I perform technical support for the Apple iphone and associated accessories.
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Consumer Sales Associate at Sears, Roebuck and Co.
September 2008 - March 2009I am currently in training to be a Consumer Sales Associate for a Sears Mall store. In the Hardware/lawncare and exercise department.
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Consumer Sales Associate at Sears, Roebuck and Co.
September 2008 - March 2009I am currently in training to be a Consumer Sales Associate for a Sears Mall store. In the Hardware/lawncare and exercise department.
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Blogger at Download Squad - Weblogs inc
2007 - July 2008blogged about software and the web for downloadsquad.com
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Blogger at Download Squad - Weblogs inc
2007 - July 2008blogged about software and the web for downloadsquad.com
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Intern at American Cancer Society
March 2008 - May 2008assisted with the Daffodil days campaign
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Intern at American Cancer Society
March 2008 - May 2008assisted with the Daffodil days campaign
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Quality Analyst at Teleservices Direct
November 2005 - October 2006I monitored agent calls and graded them using a standardized form, in the areas of Tone and pace, offer flow adherence and client goal adherence.
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Quality Analyst at Teleservices Direct
November 2005 - October 2006I monitored agent calls and graded them using a standardized form, in the areas of Tone and pace, offer flow adherence and client goal adherence.
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DirecTV Winback Sales Verifier at Teleservices Direct
February 2005 - November 2005Third Party Verification. Whenever a agent in the winback department makes a sale. I take over the call and re-confirm the offer then I put the customer on hold and connect with the customer retention group at DirecTV. I explain the offer to them and then transfer the customer over to DirecTV.
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DirecTV Winback Sales Verifier at Teleservices Direct
February 2005 - November 2005Third Party Verification. Whenever a agent in the winback department makes a sale. I take over the call and re-confirm the offer then I put the customer on hold and connect with the customer retention group at DirecTV. I explain the offer to them and then transfer the customer over to DirecTV.
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Customer Service Representative at Aegis Communications
2001 - 2004 -
Customer Service Representative at Aegis Communications
2001 - 2004 -
Customer Service Representative at Esurance
March 2011Customer Service Representative for Esurance - An Allstate company. I help Esurance customers with their requests or forward them to the appropriate departments.
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Talking Head at Robert Headley
November 2010I explore the current methods of interacting in social media and customer service and try to help others to improve their interactions and engagement with their audience. I help to define the audience for your message and the channel that you deliver it on.