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My name is Robert Headley. I am the person that I pretend to be. Humorist, blogger, motivation coach and engagement counselor.

Robert Headley's Bio:

I am a customer service professional in Sioux Falls, SD. I am passionate about motivation, enthusiasm and social media engagement. Humorist and sarcastic optimist. Robert Headley is not amused by talking in the 3rd person.

Robert Headley's Experience:

  • Customer Service Representative at Esurance

    Customer Service Representative for Esurance - An Allstate company. I help Esurance customers with their requests or forward them to the appropriate departments.

  • Loyalty representative at Qwest

    I help Qwest customers with billing problems and suggest additional services that would make their user experience better. High Speed Internet, DirecTV and Verizon Wireless cell phone service.

  • Director of Public Relations at opGames Inc

    I handle Public Relations for Op Games LLC, a startup developing casual games for multiple platforms. I also do project management, recruitment and business communication and whatever else is needed that I am qualified to handle.

  • AppleCare representative at Affiliated Computer Services

    I perform technical support for the Apple iphone and associated accessories.

  • Consumer Sales Associate at Sears, Roebuck and Co.

    I am currently in training to be a Consumer Sales Associate for a Sears Mall store. In the Hardware/lawncare and exercise department.

  • Blogger at Download Squad - Weblogs inc

    blogged about software and the web for downloadsquad.com

  • Intern at American Cancer Society

    assisted with the Daffodil days campaign

  • Quality Analyst at Teleservices Direct

    I monitored agent calls and graded them using a standardized form, in the areas of Tone and pace, offer flow adherence and client goal adherence.

  • DirecTV Winback Sales Verifier at Teleservices Direct

    Third Party Verification. Whenever a agent in the winback department makes a sale. I take over the call and re-confirm the offer then I put the customer on hold and connect with the customer retention group at DirecTV. I explain the offer to them and then transfer the customer over to DirecTV.

  • Customer Service Representative at Aegis Communications

  • Customer Service Representative at Esurance

    Customer Service Representative for Esurance - An Allstate company. I help Esurance customers with their requests or forward them to the appropriate departments.

  • Talking Head at Robert Headley

    I explore the current methods of interacting in social media and customer service and try to help others to improve their interactions and engagement with their audience. I help to define the audience for your message and the channel that you deliver it on.

  • Loyalty representative at Qwest

    I help Qwest customers with billing problems and suggest additional services that would make their user experience better. High Speed Internet, DirecTV and Verizon Wireless cell phone service.

  • Director of Public Relations at opGames Inc

    I handle Public Relations for Op Games LLC, a startup developing casual games for multiple platforms. I also do project management, recruitment and business communication and whatever else is needed that I am qualified to handle.

  • AppleCare representative at Affiliated Computer Services

    I perform technical support for the Apple iphone and associated accessories.

  • Consumer Sales Associate at Sears, Roebuck and Co.

    I am currently in training to be a Consumer Sales Associate for a Sears Mall store. In the Hardware/lawncare and exercise department.

  • Blogger at Download Squad - Weblogs inc

    blogged about software and the web for downloadsquad.com

  • Intern at American Cancer Society

    assisted with the Daffodil days campaign

  • Quality Analyst at Teleservices Direct

    I monitored agent calls and graded them using a standardized form, in the areas of Tone and pace, offer flow adherence and client goal adherence.

  • DirecTV Winback Sales Verifier at Teleservices Direct

    Third Party Verification. Whenever a agent in the winback department makes a sale. I take over the call and re-confirm the offer then I put the customer on hold and connect with the customer retention group at DirecTV. I explain the offer to them and then transfer the customer over to DirecTV.

  • Customer Service Representative at Aegis Communications

  • Phone Banker at Wells Fargo

    Phone Banker

  • Phone Banker at Wells Fargo

    Phone Banker.

Robert Headley's Education:

  • Ivy Tech Community College of Indiana - Terre Haute

    Concentration: Business Administration
    Activities: Theater Appreciation, eating expensive burritos in the cafeteria

Robert Headley's Interests & Activities:

Social Media, Motivation, Business strategy, Game Development

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